The customer is the focus of a Customer Relationship Management (CRM) system. Simply maintain the data and off you go. Each company has its way of working, you choose the type that suits you best. Do you mainly work in a B2B environment? Use your CRM as a collection point for contacts, document all activities, and plan actions. The end customer is your direct contact? Then you need to know how they are feeling – the system allows you to evaluate their mood on social networks or behavior on your website. You save effort, avoid failed campaigns, and reach your defined target group.
Whether you are using your CRM as a “golden address book”, planning campaigns, or evaluating options: With Microsoft Dynamics 365 for Customer Engagement, you use software that creates connections. The program is part of the Microsoft Dynamics enterprise applications, which as a result gives you a system that operates intuitively. That's how you meet the demands of your customers, maintain an overview, and boost overall job satisfaction.
Use various business functionalities as needed - with Microsoft Dynamics 365 Customer Engagement
- Customer Service
- Field Service