YAVEOn Customer Support

Customer Support that really helps

  • You can reach us from Monday to Friday between 7:30 and 17:00 (except on German public holidays)
  • Uncomplicated communication via our ticket system
  • Assistance for all NAV and BC versions
  • Swift response, especially in urgent cases
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Do you need Support? Then you are in the right place

Professional support is more than just solving a problem. We are also available to provide advice at any time.

We help with the implementation, integration, and training of new requirements and extensions on the live system.

The Ticket System

Simply create a ticket by sending an email to:

support@yaveon.de

Support contract?

Do you want to find out more about the benefits of a support contract? Get in touch with your dedicated YAVEON consultant. We will be happy to advise you.

Emergencies

In urgent cases, dial our emergency number:
+(49) 931 46555-110 *

* There is a one-time fee of 100€ per case for using the emergency number. Customers with an active support contract are excluded from this charge. For them, the emergency number is free of charge.

YOU HAVE A PROBLEM? WE FIND THE SOLUTION. CONTACT US.

Your software solution was successfully implemented. But that doesn’t mean the project is over. Actually, it is just getting started. Even after you go live, we are here for you. If you have a question or a problem, YAVEON customer support is here for you.

WE HELP YOU TO IMPROVE YOUR SYSTEM EVEN FURTHER.

New requirements often arise after you go live with the system. YAVEON customer support helps you to conceptualize, develop, test, and deliver them.

Tell us what you want, and we will create a concept, provide a quote, and implement the changes for you.

Advantages of the YAVEON support contract

Contractual cooperation

Guaranteed response times

Prioritized processing of your issues

Free emergency number

Discounted hourly rate

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