Our support services

The support you need - at any time

Whether your ERP system indicates a malfunction or you are wondering which field you need to select – your entire working process is disrupted if your system isn’t running correctly. That is why you need support at any time.


You need support? Gladly!

Take advantage of our support right from the beginning: During the project, our consultants will assist you with help and advice. After completion, our support team will provide ongoing assistance.

Your additional benefit: You can access assistance faster with a support contract. You also receive feedback within pre-defined reaction times.

Contact us:

Reaction time

You receive help within the reaction
times pre-defined in your
support contract

Support Team

Contact our experienced support team via email:


In urgent cases,
call the emergency number:
+(49) 931 46555-110 *

* There will be a one-time fee of 100€ for each call to the emergency number. This does not apply to customers with an active support contract; they can use the emergency number free of charge.

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