Complaint management software: Handle complaints digitally

Products, processes, or systems have changed? If changes are made, they are implemented to comply with regulatory and internal requirements.

Complaint management processes and their current status - that authorized employees can see, even without being directly involved in the process.

Create discrepancy reports, corrective and preventive actions, and change controls directly from the Complaint Management software as needed.

Your wishes come first: Based on your preferences, the modules can be configured individually - this simplifies the handling of the solution and reduces the onboarding time.

All your data is centrally located on the d.3ecm platform. This ensures uncomplicated access and enables a maximum overview.

Lower costs for administration and reduced process cycle times, while improving the quality of results. What sounds like a dream becomes a reality with complaints management.

Automatic forwarding of a complaint to the next required addressee - this regulates workflows in the complaint management software automatically. The escalation system will indicate if the time specified in advance is exceeded.

Unwanted actions and hostile actors will no longer be a threat in the future: With complaints management, your data is safe.

In the office, working from home, or on the go: Via your complaint management solution, you can use your data at any time and from (almost) any place.

Reports, statistics, evaluations: You get all this directly from the complaint management software.