Complaint management software: Handle complaints digitally
Why it's better to automate your complaint management process
A functioning complaint management system is essential, especially in a regulated environment. As this is how Quality Management processes in manufacturing can be controlled. This is especially easy with complaint management software.
thanks to digital processing
Complaint management: Digitizing paper-driven processes
What you used to do on paper, you can now do digitally: Production-related QM processes, such as complaints, can be handled automatically with complaint management software using digital workflows.
Complaint management software transforms paper-based processes into digital ones.
Workflows route digital forms directly, triggering the next step.
Reminder and escalation management reports timeouts.
For a functioning task routing, use the substitute provision.
Complaint management software:
This - and much more - awaits you:
YAVEON relies on the QM solutions of our partner d.velop Life Sciences
Consulting expertise meets proven features: YAVEON and d.velop Life Sciences - the perfect combination. YAVEON has years of experience and expertise in the regulated environment and serves numerous clients in the pharmaceutical and medical technology industries. The d.velop Life Science modules are precisely aligned to the needs of customers from the regulated environment and provide a solid foundation. The combination of professional consulting and smooth-running products is unbeatable. Take a closer look.
Important regulatory requirements that are met with complaint management software:
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YAVEON QM modules - partner solutions of d.velop life sciences
In our YAVEON QM modules factsheet, you will learn
Questions are there to be answered.
The most important FAQs around complaint management
The process flow in complaint management complies with the GxP regulations and has been developed in consultation with QM experts. In principle, the steps are therefore mandatory. However, you can display additional information and trigger actions via "Custom Panels.”
You can configure the designation of the process steps, field designations as well as value sets directly in the workflow administration.
Only the current process step can be edited. However, all others can be viewed.
Essential data is transferred to the attributes of a data set. This makes it possible to perform a search and create evaluations. The export is done as a PDF, Excel, or Word document.
The process steps can be forwarded. A check is made to determine whether the recipient is authorized.
Attachments can be uploaded and linked in all process steps. These are stored in the DMS and can be viewed by all parties in the complaint.
Process steps are generally completed with the electronic signature - corrections are not supported. However, users can redirect the process back to a previous step and reprocess it. Backtracked processes are recorded in the audit trail.
Yes, time specifications can be entered for each process step.
You can save a recorded measure as a template.